At RiskFunction lead · Head of Customer Success
Open Customer Success DashboardKPIs
5
Initiatives
2
Open Risks
1
Open Actions
2
Decisions
0
Purpose
Ensure every customer realises measurable value and becomes a long-term, expanding advocate.
Responsibilities
- Onboarding
- Adoption & enablement
- Health & churn prevention
- Value realisation
- Renewals & expansion
Organisation Structure
Leadership and reporting lines
- HoLead
Head of Customer Success
Function Lead
Leadership
Function lead
Head of Customer Success
Governance Participation
- Management & Performance (Weekly)
- Extended Leadership (Monthly)
- Strategy & Scale Review (Quarterly)