Operational metrics owned by each function lead and reviewed at their monthly business review.
Sales
Pipeline Coverage
Monday CRM · Weekly · Owner Ryan O'Reilly
On Track3.4×
vs 3.0×
Win Rate (Stage 4→Won)
Monday CRM · Monthly · Owner Ryan O'Reilly
At Risk31%
vs 35%
Average Deal Size
Monday CRM · Monthly · Owner Ryan O'Reilly
On Track€52k
vs €48k
Project Delivery
Project Utilisation
ClickUp · Weekly · Owner Head of Delivery
On Track78%
vs 75%
On-Time Delivery
ClickUp · Monthly · Owner Head of Delivery
At Risk87%
vs 90%
Customer Success
NPS
CSV Upload · Quarterly · Owner Head of CS
At Risk47
vs 50
Customer Health Score
CSV Upload · Monthly · Owner Head of CS
At Risk76
vs ≥ 80
Time To First Value
CSV Upload · Monthly · Owner Head of CS
On Track26d
vs < 30d
People
Employee NPS
CSV Upload · Quarterly · Owner Head of People
On Track44
vs ≥ 40
Security
Audit Findings — Open
CSV Upload · Monthly · Owner Head of Security
At Risk1 high
vs 0 high