At RiskI-03 · Status At Risk · Target Q4 2026
Business Outcome
Sustained net revenue retention above 115% from FY27.
Description
NRR > 115% Programme is a multi-quarter programme owned by Head of CS and sponsored by Ryan O'Reilly. Progress is reviewed weekly in Management & Performance, with a deep-dive at the monthly Extended Leadership and re-baselining at the quarterly Strategy & Scale Review.
Progress
42% complete
DiscoveryDesignBuildLand
KPI Impact
- €10.8mAt Risk
ARR
Sage · target €12.0m
- 108%At Risk
Net Revenue Retention
Sage · target 115%
Risks
Key person dependency — Engineering
R-014 · High impact · Ken Sheehan
Customer concentration — top 3 = 38% ARR
R-021 · High impact · Ryan O'Reilly
Actions
Open items keeping this initiative on track
- AC-901Confirm cross-functional dependencies with EngineeringProgramme Manager · 14 Jun
- AC-902Finalise success criteria and KPI targetsHead of CS · 21 Jun
- AC-903Sponsor review and resource sign-offRyan O'Reilly · 28 Jun
Ownership
- Executive Sponsor
- Ryan O'Reilly
- Initiative Owner
- Head of CS
- Target Date
- Q4 2026
Dependencies
- · Series A timing (R-038)
- · SOC 2 Type II close-out
- · Sage Intacct migration (D-112)
Documents
- 📄 Programme charter v2
- 📄 Investment case
- 📄 Latest steering pack